Preguntas frecuentes
Frequently Asked Questions What is gluten? Gluten is a protein found in cereals such as wheat, rye, barley, spelt, and kamut. In baking, it’s essential for giving dough elasticity, structure, and firmness. What is celiac disease? Celiac disease is an immune reaction to gluten that inflames and damages the intestine, causing symptoms such as diarrhea, […]
Frequently Asked Questions
What is gluten?
Gluten is a protein found in cereals such as wheat, rye, barley, spelt, and kamut. In baking, it’s essential for giving dough elasticity, structure, and firmness.
What is celiac disease?
Celiac disease is an immune reaction to gluten that inflames and damages the intestine, causing symptoms such as diarrhea, fatigue, and bloating. Although there is no cure, it can be managed with a strict gluten-free diet.
Is there a risk of nutritional deficiency on a gluten-free diet?
Gluten has little nutritional value for humans, so eliminating it from your diet does not affect your health.
What is cross-contamination?
It is when bacteria or allergens are accidentally transferred from one food to another, contaminating it.
How do you ensure that your products are suitable for celiacs and free from cross-contamination?
Our production is 100% gluten-free, from ingredients to processing. We have allergen detection equipment and conduct ongoing analysis to ensure the purity of our products. Furthermore, all products are certified under the GFCP program, guaranteeing less than 20 ppm of gluten.
Why are your products frozen?
To preserve freshness without artificial preservatives, we freeze our products in ultra-freezing chambers, ensuring the best texture and flavor, just like freshly baked goods.
Do you have sugar-free products?
To preserve freshness without artificial preservatives, we freeze our products in ultra-freezing chambers, ensuring the best texture and flavor, just like freshly baked goods.
Are your products suitable for children?
Yes, our products are suitable for children.
Can I find DeOrno pancakes in physical stores?
Yes, our products are suitable for children.
What are DeOrno pancakes made of?
Nuestros panqués están elaborados con ingredientes frescos, sin colorantes ni saborizantes artificiales, para garantizar un sabor auténtico y de calidad.
Can I microwave DeOrno pancakes?
Yes, our pancakes can be easily heated in the microwave, allowing you to enjoy their freshness anytime. Remember to remove the wrapper before heating.
Where can I buy DeOrno products online?
You can purchase our products through various e-commerce sites in convenience stores like Walmart and Soriana.
Can I place orders online directly with DeOrno?
We do not ship to your home. For direct purchases, please visit our store in Atizapán.
What does it mean to have FSSC 22000 certification?
It is a food safety certification that guarantees that we control food hazards to protect consumers.
What is the shelf life of the products?
Freezing: 12 months
Refrigeration: 10 days
Room temperature: 4 days in individual packaging
Are DeOrno pancakes suitable for vegans?
No, our pancakes do contain dairy and egg.
How should I store DeOrno pancakes?
No, our pancakes do contain dairy and egg.
Can I make wholesale purchases with DeOrno?
Yes, but exclusively through our Food Service executives, focused on hotels, restaurants, cafes, and businesses. Or through our authorized distributors such as Comalca, Food Service, All Servce, and Panarte.